Electronics Forum | Sat Sep 18 11:13:12 EDT 2004 | smt
I am in the process of evaluating some pick and place machines. Looking for feedback on Universal's new genesis HSC VS.HSP4797
Electronics Forum | Thu Apr 18 09:20:58 EDT 2002 | huey
Having been the G.M. of Universal's remanufacturing division for 10 years I am familiar with the "Third Party Support Policy" as I was the primary author of it. The primary reason the policy was developed was to make it more difficult for other rese
Electronics Forum | Fri Apr 19 13:28:39 EDT 2002 | pjc
To CS: If you "build" in this cost for telephone support on new and recond machines, because that's all we're talking about here since you are being paid for parts and field service, and the original purchaser sells the machine then they won't be ca
Electronics Forum | Tue Apr 16 14:42:20 EDT 2002 | stefwitt
I think this licensing thing was a poor decision to begin with. I can understand the reasoning for GenRad to issue a software license, to protect their product against cloning. Why Universal followed could have been caused by the take over and the
Electronics Forum | Fri Apr 19 09:29:05 EDT 2002 | stefwitt
Capital Investment International consolidates the many owners of Dover, which may make business a bit more difficult compared to most of the competitors, who don�t have to spend a large percentage from profits to their owners. The poor business decis
Electronics Forum | Thu Apr 18 14:22:39 EDT 2002 | eedllc
I agree with Steve Huey, as a former Field Engineer and Asian Customer service manager living in Hong Kong for almost 10 years with little blue, there has been an incremental hit on all of the OEM's combined profits.They needed a strategy and some sc
Electronics Forum | Wed Apr 17 12:27:59 EDT 2002 | fastek
Here's what ticks me off by the OEM's extorting registration fees out of customers and refusing to support the used equipment market. You won't get the OEM's to admit it but a large part of their profits are obtained by service and support includin
Electronics Forum | Sat Apr 20 01:45:06 EDT 2002 | lysik
Steve Huey is a real MAN. "NO GENDER DISRIMINATION" I competed with him for a few years. He has integrity, smarts, a smile, and honesty. Ruthless none the less. I only dream of the days that UIC's anti competitive practices were those of the days of
Electronics Forum | Fri Apr 19 12:27:09 EDT 2002 | jeffreybrown
I have read with interest this string of opinions about support of old machines. I am the service manager of Contact Systems and I deal with customer support every day. Our policy is to treat all owners of Contact machines in an evenhanded way. The w
Electronics Forum | Sun Apr 14 00:04:50 EDT 2002 | lysik
Just to let all the folks no. If you register (and pay the fee) a machine with any (OEM) company in the USA You have the same rights as a new user. Companies like UIC, Gen Rad, Agilent, etc came up with these fees to discourage buying used equipment.
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