Electronics Forum | Tue Jul 21 07:59:14 EDT 2020 | spoiltforchoice
We went Heller in the end, a combination of the brand the price and the support helped us make the choice. The profiling we have done suggests the short(ish) zones you get in a 1707Mk5 are pretty even and if you go though the Heller literature you'l
Electronics Forum | Wed Jun 16 08:16:27 EDT 2021 | shmevan91
Hi, Could anyone shed some light why a mk5 13 zone heller ovens rail width won't auto adjust? has to be done by hand every time we change product. The board support rail will adjust just not the main rail, have tried swapping the two cards around bu
Electronics Forum | Wed Jun 16 08:55:08 EDT 2021 | bukas
have you checked how is oven configured in oven setup wizard? if you run it now you should be able to see current config. make sure you backup old config before making any changes.
Electronics Forum | Wed Jun 16 10:02:58 EDT 2021 | shmevan91
Yes this has been checked, had to change them to manual in order to manually adjust the rail width by hand by turning the chain.
Electronics Forum | Wed Jun 16 10:04:25 EDT 2021 | shmevan91
Rail width won't move at all, tried a motor from another oven to rule that out but still no joy
Electronics Forum | Wed Jun 16 10:35:28 EDT 2021 | bukas
did it work before? have you checked all position/home switches and sensors?
Electronics Forum | Wed Jun 16 11:12:12 EDT 2021 | shmevan91
Hi, Yes was all working until factory was shut for a week and then when powering back up it would not move, all sensors have been checked and working as they should, everything has been checked to make sure its not jammed/stuck.
Electronics Forum | Wed Jun 16 12:36:32 EDT 2021 | bukas
do you have a HDD backup? I often had a problem with HDD after a longer pauses.
Electronics Forum | Fri Jun 18 10:07:46 EDT 2021 | bukas
have you tried HDD restore jet? another thing, two ovens with same malfunction after period of not being used sounds much like bad electrolytic capacitors... how old are the machines?
Electronics Forum | Fri Jun 18 10:13:20 EDT 2021 | shmevan91
Haven't tried that yet as we don't have backups of them. The ovens are about 5 years old, our next step it to change the main card and reinstall as we have one as spares, just waiting for a break in production to do it.
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