Electronics Forum | Wed Apr 17 14:03:37 EDT 2002 | lysik
Pansonic is Real good about support once you have registered a machine. But They are in serious violation of the law if you have a part number and want to buy a part. In the USA a OEM must sell you parts no questions asked as long as you have a part
Electronics Forum | Thu Apr 18 14:22:39 EDT 2002 | eedllc
I agree with Steve Huey, as a former Field Engineer and Asian Customer service manager living in Hong Kong for almost 10 years with little blue, there has been an incremental hit on all of the OEM's combined profits.They needed a strategy and some sc
Electronics Forum | Sat Apr 20 01:45:06 EDT 2002 | lysik
Steve Huey is a real MAN. "NO GENDER DISRIMINATION" I competed with him for a few years. He has integrity, smarts, a smile, and honesty. Ruthless none the less. I only dream of the days that UIC's anti competitive practices were those of the days of
Electronics Forum | Wed Apr 17 12:27:59 EDT 2002 | fastek
Here's what ticks me off by the OEM's extorting registration fees out of customers and refusing to support the used equipment market. You won't get the OEM's to admit it but a large part of their profits are obtained by service and support includin
Electronics Forum | Fri Apr 19 12:27:09 EDT 2002 | jeffreybrown
I have read with interest this string of opinions about support of old machines. I am the service manager of Contact Systems and I deal with customer support every day. Our policy is to treat all owners of Contact machines in an evenhanded way. The w
Electronics Forum | Sun Apr 14 00:04:50 EDT 2002 | lysik
Just to let all the folks no. If you register (and pay the fee) a machine with any (OEM) company in the USA You have the same rights as a new user. Companies like UIC, Gen Rad, Agilent, etc came up with these fees to discourage buying used equipment.
Electronics Forum | Thu Feb 02 17:35:03 EST 2017 | dilogic
You can register your machine with Universal Instruments for very reasonable fee (I paid ~500$) and get access to their web-based support. Well worth the money. Also, you will be able to order spares, which you will certainly need...
Electronics Forum | Sun Apr 30 16:19:37 EDT 2023 | ttheis
We paid Universal Instruments $500 to register one of our machines and that git us access to the manuals through their website. Contact Universal.
Electronics Forum | Mon Sep 30 16:36:00 EDT 2013 | richardconnell
I have a Universal Instruments Corporation TAB Bonder. Oldish machine. Initial fault on machine : - "Axis Head 1 Z DAC Limit error during move absolute command" Other fault seen after we reset power, Zeroed axis etc. - Axis Head 1 - Z error not re
Electronics Forum | Tue Oct 01 17:56:10 EDT 2013 | swag
I'd take a look at the power supply for the failed axis and see if it's still working. I've also seen encoders fail on motors but it's rare in my experience. Usually it's a power issue.
