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Koh Young Software Struggles and Frustrations

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#79750

Koh Young Software Struggles and Frustrations | 9 February, 2018

Hello everyone,

We're a CM that utilizes both the Zenith AOI and 8030 SPI platforms. High mix, relative low volume so we're told by KY that our library is very large comparative to their other clients.

Of all the SMT equipment we own, the KY software platforms are the bane of my existence. Constant crashes for no apparent reason, lag/hang ups, you name it. This is mainly at AOI. Since we are relative "small potatoes" to a company like KY, assurances to fix the software go unfulfilled. We've performed root cause analysis to confirm that it isn't a network issue for saving to the results server and KY in those cases confirmed a software patch is needed.

From what I've read, The KY machines are top of the line and state of the art. Is this really the best the industry has to offer or am I missing out on other platforms that are better supported and at this point, more stable? Or perhaps even an up and comer in the market with a decent install base and similar or better capability? Our technicians and Process support staff have often been left thoroughly frustrated in day to day operations and have even re-written programs several times.

Thanks in advance.

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#79847

Koh Young Software Struggles and Frustrations | 26 February, 2018

Hi Wnb_Pemgr,

I am not sure where your facility is based but I was hoping that we might be able to help with some of your issues? Hopefully we can support you with any ongoing problems you have or escalate any cases you have already made with Koh Young?

You are right, Koh Young and their machines are the world leading inspection systems in the market, so maybe we can look at your specific applications in more detail and iron out the creases and issues you are facing.

If you would like to call us directly we would be happy to help you.

Kind Regards, Altus

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