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DEK 265LT problem

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#80799

DEK 265LT problem | 30 July, 2018

Our DEK 265LT wont boot up with the DEK software. It says that the current version of the software can only run a 265GS printer, and to install the correct release of the software. Has anybody encountered the same problem? It just started happening after the machine restarted by itself a few times. Would appreciate any help on this. Cheers

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#80800

DEK 265LT problem | 30 July, 2018

Failure on PCIB40#3; try swap with PCIB40#5. Will need to change addressing (jumpers or rotary SW).

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#80803

DEK 265LT problem | 30 July, 2018

Thanks for your reply. I did as per your suggestion, but the problem still persists. Here is the exact error i get whenever i re-start the pc "This programme can only runa 265GS printer. This machine has been indentified as a standard 265 printer. Install the correct release for standard 265 printer." Thanks again

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#80804

DEK 265LT problem | 30 July, 2018

That error message is keyed by a hardware (soldered) link on the backplane board of the Y1 (motor controls), through direct cable to PCIB40#3... check connections both ehds; possibility of multiple PCIB failures?

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#80811

DEK 265LT problem | 31 July, 2018

There is a hardware dongle at the back of the machine. Is this the hardware link (key) you are referring to? Ok i will check the cables to PCIB40#3. Thanks again

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#80812

DEK 265LT problem | 31 July, 2018

Hardware dongle on back of machine is software key which may or may not be required for your software (depends on software version) and has nothing to do with the error you are experiencing.

The hardware link to which I refer is on the Y1 backplane board and feeds back through 50-way cable from the Y1 to PCIB40#3.

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#80815

DEK 265LT problem | 1 August, 2018

check 12PL14, 12PL16, 12PL17 connectors. also, there are few jumpers on backplane of Y1, check them too. a single broken wire can get you this error, so my bet is cables.

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#80830

DEK 265LT problem | 2 August, 2018

Thanks for all your help guys. The problem ended up with the parallel port where the hardware key(dongle) was attached. The cabling from the pc to the parallel port at the back of the machine was defective. Cheers

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