If that's the case, let your customer go.
I have run into this situation recently.
Q. Why do you not run a dedicated line for lead free? A. You (the customer) give less than 12 weeks forcast and expect us to have a dedicated line for your product? A. You sole-source many components that routinely cause manufacturing delays. A. You currently have low WIP and little "on the books" to justify a 1 or 2 million dollar investment. A. Not enough demand from ALL customers to justify new expenses at this time. A. Dedicated lines can be contrary to lean manufacturing and complicate scheduling the factory demand. A. Lead contamination is not a function of the SMT line. It is a function of the processes and procedures used on that line. A. When you begin scrubbing your BOM's correctly and stop undocumented substitutions where-as you contaminate my LF wave solder pot then we'll talk.
I recently went through LF qualifications from Intel. 2 day on-site survey followed by on-site visual observations during the pilot builds. Sample boards were subsequently sent for analysis where-as the constituent components (metals, ceramics and plastics are separated and analyzed for lead content. Results: Metals = pass, ceramics = pass, plastics = fail. Plastics from connectors was the culprit. This all happened on a randomly selected smt line. All of which routinely see various solder alloys.
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