Electronics Assembly Jobs

Account Manager

Date Posted:

January 15, 2021

Job Category:

Sales/Marketing Technical Support

Company Division:

Melbourne Office

Location:

Rockledge, Florida, USA

Job Description:

Primarily responsible for providing effective customer service for all assigned customers by utilizing competent knowledge of PCB assembly process from quote to finished product.

General Purpose: Customer relations, problem resolution, time management

Essential Job Functions:

  • Provide timely and accurate information to incoming customer order status and product requests
  • Process customer orders/changes according to established policies and procedures
  • Process customer RMA according to established policies and procedures
  • Work closely with the engineering and production managers to ensure accurate WO expectations
  • Must partner with the purchasing, engineering and production department to provide customers with service
  • Must address customer inquiries and ensure effective and long-term satisfaction/problem resolution
  • Participate in company or special training classes with emphasis on employee improvement
  • Provide timely feedback to the company regarding customer concerns

Essential skills and experience:

  • Technical knowledge of PCB manufacturing
  • Excellent interpersonal and communication skills by phone, e-mail, in-person
  • Requires resolve to follow through until satisfactory resolution is made
  • Time management: ability to organize and manage multiple priorities
  • Basic Microsoft Office proficiency: Word and Excel
  • Ability to work well independently and within a team
  • Ability to gather and analyze information
  • Ability to learn through shadowing and following documented procedures
  • Ability to work under pressure
  • Commitment to company values
  • Customer service experience
  • Strong customer orientation
  • Basic computer proficiency: ability to learn and use ERP system
  • Customer service experience in a manufacturing environment a plus
  • Working knowledge of AS9100, ISO 13485 a plus

Qualifications:

  • Previous job experience dealing with handling or sales of electronic components
  • Previous job experience dealing with sales or production of printed circuit board assemblies
  • Customer service experience

Education:


Minimum of a 2 year degree in electronics/business or 2 years of sales and customer service experience within related field.

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