The primary roles and responsibilities of this position will be as follows:
• Travel to the customer site to set up and install purchased equipment
• Provide technical training to customer engineering, operations and maintenance staff
• Respond to customer questions and trouble shoot machines as needed
• Install and calibrate the unit
• Review machine schematics to ensure all site prep is complete prior to installation
• Respond to calls for repair and perform regular maintenance
• Provide warranty service and use best judgement practice to deploy for onsite service
• Follow-up with the customers to ensure maintenance kits/parts are ordered and at the customer’s facility prior to an FSE arriving to perform the appropriate tasks.
• Quarterly review installation / serial number listing and follow up with customers to extend warranty coverage or offer service contracts.
• Manage qualification trials and provide application reports to customers on an ongoing basis.
• Manage soft and hard files within the service department for new and existing customers.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Mechanical and technical knowledge AND experience as it relates to equipment used in the manufacturing of circuit boards within the SMT industry.
• Experience and knowledge from a military branch electronics training school, or equivalent.
• Major Priority - Bilingual – Fluent in English and Spanish.
PREFERRED SKILLS
Project management, electrical experience, organizational skills and communication skills.
ADDITIONAL NOTES
Provide added support for sales, warehouse, inventory, shipping and receiving when as deemed necessary for the position.
Training provided by company
