Electronics Forum | Thu Apr 18 14:22:39 EDT 2002 | eedllc
I agree with Steve Huey, as a former Field Engineer and Asian Customer service manager living in Hong Kong for almost 10 years with little blue, there has been an incremental hit on all of the OEM's combined profits.They needed a strategy and some sc
Electronics Forum | Thu Apr 18 09:20:58 EDT 2002 | huey
Having been the G.M. of Universal's remanufacturing division for 10 years I am familiar with the "Third Party Support Policy" as I was the primary author of it. The primary reason the policy was developed was to make it more difficult for other rese
Electronics Forum | Fri Apr 19 13:28:39 EDT 2002 | pjc
To CS: If you "build" in this cost for telephone support on new and recond machines, because that's all we're talking about here since you are being paid for parts and field service, and the original purchaser sells the machine then they won't be ca
Electronics Forum | Fri Apr 19 12:27:09 EDT 2002 | jeffreybrown
I have read with interest this string of opinions about support of old machines. I am the service manager of Contact Systems and I deal with customer support every day. Our policy is to treat all owners of Contact machines in an evenhanded way. The w
Electronics Forum | Thu Jun 08 21:14:31 EDT 2000 | Thomas Ravener
You asked about info on a line. The only responses have been on a single machine. What type processes are involved? Are you doing a mixed technology application? UIC has probably one of the best technology application labs in the business. But all of
Electronics Forum | Tue Dec 08 11:13:42 EST 2015 | ilavu
I am looking to buy one complete lightning head assembly for our Genesis machine. If anyone have one for sale.... Also, looking for the NFOV ( Narrow Field of View) camera with bracket for the same head if anyone....
Electronics Forum | Fri Jan 31 16:43:45 EST 2014 | uic
Hello, I am Universal's field engineering manager for your area. We can provide your requested equipment service. Please contact me at petrolaw@uic.com. I look forward to your reply. Thank you.
Electronics Forum | Wed Dec 13 08:56:49 EST 2000 | CAL
One other piece would be to map of the hot spots in the US market. California, NE, SE, Chicago and Texas are hot spots for Electronics manufacuring. Target companies in these areas and hit them with resumes. Some areas are starved for manufacturing e
Electronics Forum | Wed Jan 31 20:13:49 EST 2001 | davef
Omega Engineering 800.826.6342 http://www.omega.com Dais Instruments, 470 Mount Hope Dr Baltimore, MD 21215 800.268.0857 fax 800.433.9971 Thermo Sensors 972-494-1566 Terra Universal Anaheim CA http://www.terrauni.com Saunders Technology [Temprobes]
Electronics Forum | Mon May 31 20:56:25 EDT 2004 | Mikkal
You are better off getting a field service engineer to fix for you. I had a similar problem, one of my technician try to fix, made it worse. Ended up costing me a fortune. In the end Universal had to come and fix. Good luck.
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