Customer Service Improvement: It's Mission Critical To Your Future

Published:

May 23, 2001

Author:

R. Michael Donovan

Abstract:

Consultant R. Michael Donovan asks, "Do you really provide what your customers want and need?" He contends that companies who continuously excel at customer service will gain more marketshare. Mike provides his reader with 10 questions that can help an organization assess its customer service performance, progress and opportunities for improvement....

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Company Information:

An international management consulting and education firm that provides manufacturers with business performance improvement services on a focused, enterprise-wide, or entire supply chain basis.

Framingham, Massachusetts, USA

Consultant / Service Provider, Other

  • Phone (508)788-1100
  • Fax (508) 655-3000

See Company Website »

Company Postings:

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