Nov 04, 2024 
Europlacer, a global leader in flexible SMT assembly solutions, is thrilled to announce its recognition at the 2024 Service Excellence Awards (SEAs) in both the Placement and Printing categories. This marks the 11th consecutive year that Europlacer has been honored for its outstanding commitment to customer service. The awards were presented to John Perrotta, President of Europlacer Americas, by Mike Buetow, President of the Printed Circuit Engineering Association (PCEA), at the SMTA International (SMTAI) Conference in Chicago.
Now in its 32nd year, the SEAs remain the only awards program in the electronics manufacturing industry driven entirely by direct customer feedback. Companies are assessed based on critical performance indicators, including reliability, product quality, responsiveness, technology, user-friendliness, on-time delivery, and overall value. Europlacer achieved very high ratings from its customers in every category.
“Our sales, service, and applications teams work tirelessly to earn the trust of our customers every day," said John Perrotta, President of Europlacer Americas. "Winning this award again and again, is something we are all proud of. This year, over half of the respondents were first-time participants, which makes this recognition even more meaningful. Receiving such high praise from more than 20 of our valued customers reinforces the dedication and expertise of our entire team.”
Chris Merow, Director of Sales for Europlacer, adds “Europlacers’ continued success at the SEAs underscores our unwavering commitment to delivering world-class customer support and innovative solutions for electronics assembly. We, as a company, are proven to have set the benchmark for service and quality in SMT assembly solutions… This 11th consecutive win is a testament to Europlacers’ focus on delivering skilled and timely service/support response, enhancing the customer experience and truly differentiating us from our competitors in the industry.
For more information about Europlacer, visit www.europlacer.com.
Europlacer is an award-winning global SMT full-line solution provider with over 50 years of engineering heritage in the electronics assembly industry. Servicing the sector with direct offices around the world and manufacturing facilities in the UK and France, Europlacer delivers flexible, reliable and innovative products to the SMT pick and place market, providing elegant solutions to complex manufacturing challenges. Europlacer is pioneering the market with great technology and a network of acknowledged experts to continue to build the long-lasting relationships that the business has thrived on for the past half-century.
