Mar 21, 2012 At the APEX event held earlier this month, DEK proudly accepted its tenth consecutive Service Excellence Award, capping a decade of award wins for its unmatched service and support among screen printing equipment suppliers.
Circuits Assembly magazine’s annual Service Excellence Awards honor those companies that excel in customer service as judged directly by participants’ customers. Rated on a number of factors including dependability, technology, quality, responsiveness and value for the price, the Service Excellence Awards present a comprehensive view of all elements of support and is unique in that winners are selected solely based on customer inputs. Winning ten such awards consecutively is certainly unprecedented in the screen printing sector.
“DEK deserves hearty congratulations for this phenomenal achievement,” says Mike Buetow, Circuits Assembly’s Vice President and Editorial Director. “Winning a Service Excellence Award is quite an accomplishment, but to have done this for ten years consistently speaks volumes about DEK’s commitment to outstanding customer support.”
DEK customers who have participated in the Service Excellence Award surveys for the past several years clearly appreciate the quality of DEK products and the support offered to ensure high-yield print performance. Don White, Technical Specialist at Massachusetts-based power supply manufacturer, Vicor Corporation, scored DEK at a 4.8 out of a possible 5 points. “These machines are very dependable in a high-volume production environment,” explains White. “We rarely have unscheduled downtime on our DEK printers.” White also notes that the technology packaged into DEK print platforms is exceptional, saying: “The printing capability of the DEK systems is highly repeatable. We perform 100% paste-on-pad inspection with very tight tolerances and paste defects are extremely rare.”
Other customers have had similar histories with DEK, citing not only the equipment’s quality and reliability, but the responsiveness of the DEK team. Long-time DEK customer, Raymond Donnelly, Engineering Technician at Colorado-based EMS provider, Premier Manufacturing and Supply Chain Services, has had an immensely positive experience with DEK. “The DEK machines have an excellent user interface and are very easy to program,” says Donnelly. “On the rare occasion when we have had to call a technician, they have always been quick to respond.” When asked what DEK could improve upon, Donnelly said, “Nothing. Everything I have experienced has been excellent.”
Outstanding customer support and product leadership have been cornerstones of DEK’s success since the company’s inception and, as evidenced by its decade-long Service Excellence Award win status, clearly remain a top priority. For DEK Americas Customer Support Group Manager, Nick Crocker, the Service Excellence Award is the accolade that matters. “This is the only industry award that is voted on by our customers,” proudly states Crocker in summary. “I can’t think of any higher honor than being told by your customers that you’re the best.”
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