Jun 15, 2021 
“For years, I have praised our support team. I have always known they are head and shoulders above the others,and now I have objective proof,” commented Mr. Danny Han, Support Desk Manager and founding member of KohYoung America. “I always see our SPI, AOI, andsoftware winning awards for their ability to savemanufacturers time and money, but what about thepeople? I thought it was about time the customerservice and support engineers at Koh Young Americareceived the same recognition. I am thrilled that wefinally participated in this prestigious competition. It’sour first entry and our first win – it doesn’t get muchbetter,” cheered Mr. Han
Manufacturers decide the Service Excellence awardwinners, so this award is incredibly special to Koh Young America. “Who better to judge our abilities than customers,”said Enrique Hernandez, Koh Young America Service Manager for Mexico. “Our customers push us improve andreach the zenith of customer service success. This feedback helps us improve operations and deliver new ways tosupport our customers,” concluded Mr. Hernandez.
There are few elements more important than equipment performance in a manufacturing environment. So, KohYoung wants to ensure our customers can effectively use our solutions to improve their production. Besides theKoh Young Demo, Application and Training Centers across North and South America, KohYoung customers have access to a global network of service and support locations. Youwill have best-in-class support infrastructure at your disposal.
“During my tenure with a Tier 1 EMS (Electronics Manufacturing Service) provider, Ihad first-hand experience with the Koh Young service and support team as acustomer. Fast forward, and now I am part of the same service and support team,”said Mr. David Nemeth, Koh Young America Service Manager for the United States andCanada. “I am proud of the team and this recognition it truly deserves.”
Driven by our innovative culture, Koh Young will continue to lead the inspection marketwith pioneering solutions, all the while helping our customers learn how to improve productivity and reduce costswith a better process using our innovations.
You can learn more about Koh Young America and its best-in-class inspection solution technologies and awardwinning support team by visiting our new regional website at kohyoungamerica.com.
Established in 2002, Koh Young pioneered the market by launching the first 3D Solder Paste Inspection (SPI) systemusing a patented dual-projection Moiré technology. Since then, it has become the global leader in 3D measurementbased SPI and Automated Optical Inspection (AOI) equipment for the electronics industry. Based on its True3D™measurement-based inspection technology, Koh Young has developed new solutions for challenges with MachiningOptical Inspection (MOI), Dispensing Process Inspection (DPI), and Semiconductor Packaging Inspection (MEISTERSeries), as well as branching out to Medical Robotics for brain surgery (KYMERO). Through its technologicalinnovations, Koh Young has secured thousands of global customers, and maintains the largest global market sharein the SPI and AOI markets. Additionally, by adopting its user-centric R&D activities, it continues to leverage corecompetencies and develop innovative solutions for new and existing markets. Its activities stem from the corporateheadquarters in Korea to its sales and support offices in Germany, Japan, Singapore, Vietnam, Penang, China, Brazil,Argentina, Canada, Mexico, and the United States. These local facilities ensure it keeps in close contact with themarket, and more importantly, its growing customer base to provide access to an award-winning network ofinspection and measurement experts. Learn why so many electronics manufacturers trust Koh Young for reliable inspection at kohyoung.com.
Koh Young America, 1950 Evergreen Blvd, Ste 200, Duluth, GA 30096 +1.470.374.9254 kohyoungamerica.comBrent A Fischthal, Senior Marketing Manager – Americas, Brent.Fischthal@kohyoung.com +1.704.651.2860
