Electronics Forum | Thu May 13 17:06:07 EDT 2004 | Longhua
Mydata's tech support is iffy, at best. The techs are ok (slow as hell...) But they are trying to turn the servicing into a profit center...a $2000.00 PO just to come in the door???? The machines are quirky, too...
Electronics Forum | Fri Jul 10 08:36:48 EDT 2015 | quaker332007
Why do you say that MyData tech support is no > help? Because I was on the phone with them for more then an hour with no help. Tech support has no experience with this feeder. That is why I'm asking if anyone here does.
Electronics Forum | Thu May 13 13:51:10 EDT 2004 | cyber_wolf
Hahaha.....I knew that was coming. I have worked with Mydata tech support for quite some time on this issue. They want me to start replacing more and more hardware. I just went on the whim that maybe someone else out there has seen this specific pr
Electronics Forum | Fri May 11 10:01:25 EDT 2007 | bkgsmtnet
In your experience how is MYDATA tech support? What do they charge? How is their response time? Do you have to register with them in order to get service? (i hear you have to register your software for apprx. $3500)
Electronics Forum | Wed Nov 09 08:39:59 EST 2005 | smtspecialist
Thanks Avalancher. I had no clue about the fact that Mydata could analyze part for me. Since I'm in montreal it's hard and expensive to get a Mydata guy up here but sending the parts down there would be an great inexpensive solution. I've been over t
Electronics Forum | Mon Oct 25 18:13:16 EDT 2010 | dyoungquist
When we bought our refurbished TP9 from Mydata in 2004 it came with a package library that contained all the common packages at that time. I am surprised that your MY12 did not come with at least that. Have you tried calling Mydata tech support dir
Electronics Forum | Thu Jul 09 11:12:43 EDT 2015 | quaker332007
We have a mydata MY100DX and A Hover-Davis label feeder. I'm have issues picking up the label. The machine will place it fine for a few then stop and refuse to pick up the label. Is anyone using this configuration and if so do you have and points
Electronics Forum | Wed May 08 11:20:24 EDT 2013 | amelby
Thanks for the info on the Hydra tubes that will be helpful. I found the answer from one of the Mydata techs. The Camera needs the hydra head to go slower then 1.9m/sec and the setting was at 1.8m/sec. They found out that even if the machine was set
Electronics Forum | Wed May 08 09:39:14 EDT 2013 | dyoungquist
Your centering jaws are likely okay. It's the 25V that runs the centering jaws that is having the problem. Could be the circuit that produces the 25V is having problems after warmup or maybe the motor that runs the centering jaws is going bad. Loo
Electronics Forum | Wed May 03 09:19:28 EDT 2017 | azdback
One of the pieces that attaches the ballscrew on the y table to the movable rail broke. Has anybody successfully replaced the ballscrew on the 500 t table? It does look labor extensive, not having done that before, it appears to be something better l
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