Electronics Forum | Mon Nov 15 17:58:36 EST 2021 | kumarb
I just received an out of the office mail response from both. For technical support: Please call the office at +1 770 246 9706 and choose 3 for ASYS equipment or dial 4 for EKRA equipment. Please have your machine type, serial number and error mess
Electronics Forum | Wed Aug 17 11:16:33 EDT 2022 | thegreatresisthor
Hello everybody, has anyone else encountered the malfunction of the head crashing against the right inner board side of it´s cabin after hitting the stop button whilst an fiducial error happens? as far as i know from my collegues its not always in th
Electronics Forum | Wed Nov 26 05:12:06 EST 2014 | sams
Which printer should I choose to medium volumes, many BGA, will use built-in inspection. Will not acquire any SPI. EKRA 4000 or DEK Horizon.
Electronics Forum | Sat Nov 13 15:32:07 EST 2021 | markhoch
Anyone happen to know the EKRA Serio 4000 Service or Engineer password? We just had our printers installed, our primary tech is out of reach, and I can't get a response from the Emergency Tech Support Hotline. Thanks in advance!
Electronics Forum | Mon Nov 15 13:23:28 EST 2021 | sosigguy
try doubling the operator password, that's how it is setup on our Ekra. eg. 2140 operator password, then service password is 4280
Electronics Forum | Tue Nov 16 16:19:55 EST 2021 | markhoch
Correct. This issue has been resolved. I certainly didn't mean to throw any shade on EKRA's Tech Support. the issue was a glitch in their notification system. Irv was, and always has been fantastic in helping me resolve issues.
Electronics Forum | Mon Nov 15 21:37:43 EST 2021 | cbeneat
We have X5's. Ours is 2211. It may work.
Electronics Forum | Fri Nov 26 15:03:19 EST 2021 | markhoch
Thanks! I did get this resolved, but thanks for your help.
Electronics Forum | Mon Nov 15 17:42:02 EST 2021 | kumarb
Did you get this straightened out? If not, reach out to IRV or RUDI - they have been great for the tech support of our Ekra machine. ASYS Group Americas Inc. 140 Satellite Blvd NE, Suite D, Suwanee, GA 30024, USA Tel +1 770 246 9706 Fax
Electronics Forum | Tue Nov 16 16:15:06 EST 2021 | kumarb
To future readers, ignore this thread. The OP should have posted that the issue was resolved on Saturday so that others do not have to waster their time in attempting to assist. Irv (factory) replied to confirm the same. You are welcome.
