Electronics Forum | Sat Nov 13 15:32:07 EST 2021 | markhoch
Anyone happen to know the EKRA Serio 4000 Service or Engineer password? We just had our printers installed, our primary tech is out of reach, and I can't get a response from the Emergency Tech Support Hotline. Thanks in advance!
Electronics Forum | Mon Nov 15 21:37:43 EST 2021 | cbeneat
We have X5's. Ours is 2211. It may work.
Electronics Forum | Fri Nov 26 15:03:19 EST 2021 | markhoch
Thanks! I did get this resolved, but thanks for your help.
Electronics Forum | Mon Nov 15 13:23:28 EST 2021 | sosigguy
try doubling the operator password, that's how it is setup on our Ekra. eg. 2140 operator password, then service password is 4280
Electronics Forum | Mon Nov 15 17:58:36 EST 2021 | kumarb
I just received an out of the office mail response from both. For technical support: Please call the office at +1 770 246 9706 and choose 3 for ASYS equipment or dial 4 for EKRA equipment. Please have your machine type, serial number and error mess
Electronics Forum | Tue Nov 16 16:19:55 EST 2021 | markhoch
Correct. This issue has been resolved. I certainly didn't mean to throw any shade on EKRA's Tech Support. the issue was a glitch in their notification system. Irv was, and always has been fantastic in helping me resolve issues.
Electronics Forum | Mon Sep 05 09:25:27 EDT 2022 | kojotssss
Also have a look at ekra conveying belt tension and if they're not damaged (missing or damged teeth...) as it could affect the synchronisation of both belts and generate this kind of issue.
Electronics Forum | Wed Jul 31 06:42:11 EDT 2024 | oxygensmd
DEK is quite popular and getten replacement parts is easy in Asia. At this time we have EKRA which is really good for operators (I think, EKRA have the best GUI) and the mechanical design is much simplier as DEK designed. If I were you I will check s
Electronics Forum | Tue Nov 16 16:15:06 EST 2021 | kumarb
To future readers, ignore this thread. The OP should have posted that the issue was resolved on Saturday so that others do not have to waster their time in attempting to assist. Irv (factory) replied to confirm the same. You are welcome.
Electronics Forum | Wed Nov 17 06:52:18 EST 2021 | oxygensmd
We are using the following passwords on our E5/X5 printers. I read them from password file (pwd001.ini and pwd002.ini). Service: 9060 Supervisor: 4422 Engineer (programmer): 4530 Operator: 1234 Service: 2211
