Electronics Forum | Fri Apr 19 13:28:39 EDT 2002 | pjc
To CS: If you "build" in this cost for telephone support on new and recond machines, because that's all we're talking about here since you are being paid for parts and field service, and the original purchaser sells the machine then they won't be ca
Electronics Forum | Sat Apr 20 01:25:39 EDT 2002 | lysik
It is not just the rgistration fee. It is the fact that often after you register the machine you sre still denied a certian portion of service. UIC is very in check with their registration pricing. OEM's do however have a clause that says we can not
Electronics Forum | Tue Apr 16 20:55:49 EDT 2002 | lysik
I do think that people should have to pay a registration fee. It costs a lot of money to run a company like Universal. R&D, help dest etc. They deserve to turn a profit. I also think Universal makes great machines. I am probably their biggest fan. So
Electronics Forum | Wed Apr 17 14:03:37 EDT 2002 | lysik
Pansonic is Real good about support once you have registered a machine. But They are in serious violation of the law if you have a part number and want to buy a part. In the USA a OEM must sell you parts no questions asked as long as you have a part
Electronics Forum | Thu Apr 18 14:22:39 EDT 2002 | eedllc
I agree with Steve Huey, as a former Field Engineer and Asian Customer service manager living in Hong Kong for almost 10 years with little blue, there has been an incremental hit on all of the OEM's combined profits.They needed a strategy and some sc
Electronics Forum | Wed Apr 17 12:27:59 EDT 2002 | fastek
Here's what ticks me off by the OEM's extorting registration fees out of customers and refusing to support the used equipment market. You won't get the OEM's to admit it but a large part of their profits are obtained by service and support includin
Electronics Forum | Wed Aug 13 15:02:40 EDT 2003 | Mike Cyr
At the risk of offering up a pitch, Universal Instruments Dimensions Software suite includes a functionality that would address this need. For details you might contact a Universal sales representative or browse our website (www.uic.com) for informat
Electronics Forum | Mon Mar 05 10:43:29 EST 2007 | MGC
Universal Instruments provides certified on-site training. You may contact your local UIC Sales or Service team or one of these numbers: http://www3.uic.com/wcms/WCMS2.nsf/index/Contact_Us_94.html
Electronics Forum | Tue Dec 08 11:13:42 EST 2015 | ilavu
I am looking to buy one complete lightning head assembly for our Genesis machine. If anyone have one for sale.... Also, looking for the NFOV ( Narrow Field of View) camera with bracket for the same head if anyone....
Electronics Forum | Tue Sep 01 09:46:12 EDT 1998 | J Coogan
Mike FYI SANYO chipshooters are sold/serviced worldwide through two sources; Nissei Sangyo Trading Co. (which is a division of Hitachi), and Universal Instruments Corp (http//www.uic.com). Contrary to popular belief, SANYO High-Technology Co., Ltd.
