Technical Library | 2019-06-18 03:23:42.0
After-sale service Climatest Symor® strictly controls every production procedure,our main after-sale service procedure is as follow: 1) Email Climatest Symor® about the fault description(Pictures or video is preferred) 2) Within 1 working days, Climatest Symor® gives feedback or solution (If Climatest Symor® needs customer to take pictures about some parts of the machine, customer should cooperate accordingly to settle issues. 3) If checked that some parts(except glass nozzle) is possible broken by non-artificial reason, If necessary, customer deliver the broken part to Climatest Symor®, later Climatest Symor® send the repaired part or new part to customer. If unnecessary, Climatest Symor® will make delivery for the new part to customer directly. Remark:During warranty, Climatest Symor® is responsible for delivery fees both ways and parts fees.After warranty, Customer is responsible for the delivery fees both ways,Climatest Symor® will provide the parts to customer by cost price.
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