Electronics Forum | Thu Jul 11 14:59:22 EDT 2002 | pjc
Right or wrong, Mydata has a "second user" registration fee policy in order to recieve support. If you paid the fee then you get support. If you are a re-seller and not the end-user, that may explain the treatment you are getting. If you are an end-
Electronics Forum | Thu Jul 11 15:15:23 EDT 2002 | dougt
Just curious....... Where did you find this 7 year support rule? I always thought it was 10 (maybe thats only with auto parts, my truck is in its teens and the dealer will only go back 10 years for me). Just curious where this rule is so I know whe
Electronics Forum | Thu Jul 11 21:30:02 EDT 2002 | lysik
(Serveral landmark lawsuits) One example comes from a lawsuit that involved the copy machine industry. A third party copy machine rebuilding company brought a large copy machine manufacturer to the highest court because they would not sell parts to t
Electronics Forum | Thu Jul 11 21:35:24 EDT 2002 | lysik
I am not being denied support. I also have no problem registering a machine to get support. I like MyData machines. I would like to see the wtitten policy.
Electronics Forum | Thu Jul 11 21:41:57 EDT 2002 | lysik
No company can deny service to any company that has a machine. If they require a company to register a used machine to get support any company can register it. Weather they are a user or reseller. The big three have looked into this with much time ,
Electronics Forum | Mon Aug 04 18:10:36 EDT 2003 | dougt
When a UPS is used on pick and place equipment is it setup to continue to run the entire machine or is it just keeping the computer(s) powered up? How long will the UPS typically supply power to the machine?
Electronics Forum | Mon Aug 04 21:37:29 EDT 2003 | davef
We loose power all the time. So, we have a UPS the size of a four of cases of beer on our telephone system. On placement machines, most people opt for an orderly machine shut-down, rather than completing the program, but you can do it either way.
Electronics Forum | Tue Aug 05 09:12:34 EDT 2003 | caldon
All of our PNP machine run on UPS back up. Though our machine controller is Dos and failry stable it is integrated with Windows NT who does not like to be prematurley shut down. We get a window of about 4 hours from the UPS. Remember this is just o
Electronics Forum | Tue Aug 05 12:05:20 EDT 2003 | dougt
It looks like I could setup a UPS on this machine one of two ways. The first would be a 3 phase, 208V UPS in series with the machine (sounds big and expensive). The second is a single phase 208V UPS to just the 2 computers. I have a safety concern
Electronics Forum | Tue Aug 05 13:04:35 EDT 2003 | caldon
Our machines are Single phase 220v. The big honkin' hubble plug goes right in the back of the UPS for the whole machine...no seperate lines for the PC's. Also the UPS is dedicated just to the machine even though it has a 120v Recepticles. Cal
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