See this is great!!! Ask one question, get a different answer from each responder ... cool!!! My turn ...
There�s an old expression � the head of a dead fish starts to stink first. What that has to do with question, I don�t know. May be you do.
OK OK. Try this one � when in Rome do as the Romans do.
I believe all employees want to do a good, high quality job. Generally, their achievement of this high quality craftsmanship is limited by their abilities, knowledge, and tools. Continuing, the abilities, knowledge, and tools that management chooses to provide their employees determines the performance level the employees.
Which leads to � Quality flows down hill.
This is not to say the DL is incorrect and that there isn�t some folk don�t have the aptitude for electronic assembly. If they don�t, they should be set free, so they can get on with their life�s work stocking at Wal*Mart [or where ever] and stop being a burden on people that love electronic assembly and think it is about the coolest line of work on the planet.
Also, not all people have the same ability, nor will they ever get it, no matter how much effort is put into training and what not � Frankly, I could not do the meticulous work that some of our operators do for much more than one minute, much less day in, day out for years. But, I surely will keep trying to do the things I do well [that they probably could care less about doing] so that they have less frustration, uncertainty, and bull funky.
We try to limit our use of worldclassquality, zerodefectblablabla, sixsigma, and like words, unless management is willing and able to demonstrate their commitment by doing more than talking. Initially, talk is a wonderful inspiration, but after awhile it has a very short persistence. It�s like someone said during an unhappy conversation � I can�t hear what you�re saying, because your actions are speaking so loudly.
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