Huh, what, geez. Wazza time Jimbo? Call me a cab.
Why is this gentleman retroflecting? Why would anyone make an articulatory gesture by turning the tip of the tongue back against the roof of the mouth?
I don't know what this is a bout, but I can assure you I am one bona fide Darby. Darby Jarvis. I don't know why my name didn't come up in blue and why I didn't have that little bloke's head, (he looks like a silhouette of Lou Reed from "Lou Reed Live"), beside the name. Webmaster - where have I sinned? You can call me anytime at 61 02 9844 6666 AEST during business hours. Ask for Bruce.
In the early 80's the Australian SMBCA sponsored a lecture tour by Mr. Bill Barley, Quality Manager for some mob called Solectron. They had just won a little trohpy called the Maclcolm Baldridge Award for Quality in the US of A. Some sort of politician presents it. I think Mr. Barley went on to do other things. Mr. Barley stayed at my brother, Chris', house at Dee Why. You can call him anytime via directory assistance. Ask for Roy.
We were in awe of this great man.
We had a couple of machines and some manuals.
He's talking six sigma, critical alliances, TQA, DFM, ROI - I hadn't even taken the plastic of the machines.
I was too scared to asked anything during the lectures in case I looked like a total dill. I didn't know what SOP stood for.
On day two at stumps, when Mr. Barley was munching on a Pumpkin scone, and no one else was around, I finally worked up the courage to ask a question.
"Mr. Barley, how do you figure out which jobs to make?"
"Darby, er, or is that Bruce, er, well ya know, er, I can't exactly tell you that, but, er, I can tell you this. Of the 100% of time we spend looking at customers, we spend 75% of that time rejecting them."
I never forgot it.
Mr. Barley, I hope I spelt your name correctly.
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