For standards: Electrostatic Discharge Association (ESDA); 315-339-6937; Fax: 315-339-6793; http://www.esda.org; info@esda.org; 7900 Turin Road, Bldg 3, Rome, NY 13440-2069
You should build your ESD program around the requirements of ANSI/ESD S20.20. You can get it at the ESDA site.
Most ESD equipment suppliers [ie, Desco, Charles Watters, etc] provide brouchures. 3M has an excellant training course.
The best [and only] book is "ESD Program Management" Ted Dangelmayer. Ted proposes common sense [it's not so common in the ESD field] approaches to getting to the point. I reviewed this book a couple of years ago in the SMTnet Newspaper. You can still find it there, somewhere on SMTnet.
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