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EKRA Serio 4000 Screen Printer

EKRA Serio 4000 Screen Printer

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Anyone happen to know the EKRA Serio 4000 Service or Enginee... - Nov 13, 2021 by A Very Frazzled Man

try doubling the operator password, that's how it is setup o... - Nov 15, 2021 by SosigGuy

Did you get this straightened out? If not, reach out to IRV ... - Nov 15, 2021 by kumarb

I just received an out of the office mail response from both... - Nov 15, 2021 by kumarb

We have X5's. Ours is 2211. It may work. ... - Nov 15, 2021 by Chris

To future readers, ignore this thread. The OP should have p... - Nov 16, 2021 by kumarb

Correct. This issue has been resolved. I certainly didn't me... - Nov 16, 2021 by A Very Frazzled Man

We are using the following passwords on our E5/X5 printers. ... - Nov 17, 2021 by Kristof_K

Thanks! I did get this resolved, but thanks for your help. ... - Nov 26, 2021 by A Very Frazzled Man

A Very Frazzled Man

#87300

EKRA Serio 4000 Screen Printer | 13 November, 2021

Anyone happen to know the EKRA Serio 4000 Service or Engineer password? We just had our printers installed, our primary tech is out of reach, and I can't get a response from the Emergency Tech Support Hotline. Thanks in advance!

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SosigGuy

#87305

EKRA Serio 4000 Screen Printer | 15 November, 2021

try doubling the operator password, that's how it is setup on our Ekra. eg. 2140 operator password, then service password is 4280

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kumarb

#87306

EKRA Serio 4000 Screen Printer | 15 November, 2021

Did you get this straightened out? If not, reach out to IRV or RUDI - they have been great for the tech support of our Ekra machine.

ASYS Group Americas Inc. 140 Satellite Blvd NE, Suite D, Suwanee, GA 30024, USA Tel +1 770 246 9706 Fax +1 770 246 9866 Cell +1 978 760 4066 Toll Free +1 866 GO 4 ASYS

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kumarb

#87307

EKRA Serio 4000 Screen Printer | 15 November, 2021

I just received an out of the office mail response from both.

For technical support:

Please call the office at +1 770 246 9706 and choose 3 for ASYS equipment or dial 4 for EKRA equipment. Please have your machine type, serial number and error message ready.

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Chris

#87308

EKRA Serio 4000 Screen Printer | 15 November, 2021

We have X5's. Ours is 2211. It may work.

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kumarb

#87309

EKRA Serio 4000 Screen Printer | 16 November, 2021

To future readers, ignore this thread.

The OP should have posted that the issue was resolved on Saturday so that others do not have to waster their time in attempting to assist.

Irv (factory) replied to confirm the same.

You are welcome.

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A Very Frazzled Man

#87310

EKRA Serio 4000 Screen Printer | 16 November, 2021

Correct. This issue has been resolved. I certainly didn't mean to throw any shade on EKRA's Tech Support. the issue was a glitch in their notification system. Irv was, and always has been fantastic in helping me resolve issues.

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Kristof_K

#87311

EKRA Serio 4000 Screen Printer | 17 November, 2021

We are using the following passwords on our E5/X5 printers. I read them from password file (pwd001.ini and pwd002.ini).

Service: 9060 Supervisor: 4422 Engineer (programmer): 4530 Operator: 1234 Service: 2211

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A Very Frazzled Man

#87341

EKRA Serio 4000 Screen Printer | 26 November, 2021

Thanks! I did get this resolved, but thanks for your help.

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