I always look at the support structure. This is where I feel the real Dollars and cents come into play. Sure you can calculate the derated value over months or years. But If your machine is in a "machine down" situation the derated value does not change, what changes is product out the door or quantity out the door. This is the key.... Product out the door. This is where the support structure is important. Things to consider:
Service- How is it structured? Is there 24 hour service? where is the closest service engineer? Is there a "spare parts" depot (this is important so parts do not have to be flown in from a foreign country thus passing a day in customs). Is there a maintenance or service contract (1 year, 2 year, 3 year...)?
Next is Applications- I am making a 5 year investment with a PNP machine how can this machine provider support me with changing technology(ies) over that 5 years? What new machine improvements are in the works? Can they help me with the over all process? New software upgrades? Who is managing the sale an applications engineer or the Sale Engineer?
Next is Training- Does any formal training get included with the sale? Is there pre installation training? How do they handle training of new operators or engineers? Is formal on site training offered?
I use the 2000 NEPCON PNP evaluation as a rule of thumb (one good thing that NEPCON Provided). Here are some of the items listed in the eval.:
Installation Support-quality of support, early availability of operations and maintenance manuals, the performance of the acceptance testing.
Personnel training & manuals: Availability of overview and training, quality of trainers and manuals, training techniques.
Problem Resolution: Technical service response, expertise of the technicians, availability of tech support and customer support, typical availability and delivery time for replacement spare parts.
Service and support: Use existing customer base to find out level of quality and the support personnel meeting their needs.
I can provide a more detailed list of questions if need be.
Hopefully this answers some of you needs.
Best regards, Cal Manncorp www.manncorp.com cdriscoll@manncorp.com
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