SPM AV SCREEN PRINTER PROBLEMS

One more thing, check the serial connection to the PC in the back of the machine, If its intermitant, you will have all kinds of problems as well.

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I agree with Ken, the root cause could very well be obvious. However, take a look at the following items, these checks only take a minute to accomplish. 1. If your stepper drivers are the older 5410 Pac Sci modules, check for melted power connectors at the driver, they may be orange or green. 2. Check the small molex connector on the Z stepper motor, ensure the crimps are good, and this connector is also free of charring/melting. 3. Check your Z belt for proper tension and for debris/solder paste in grooves of belt. Please take care when examining the belt, you don't want to knock the pulleys out of sync (unless they already are) 4. You may need to call MPM on this next one. On older machines, this was a recurring issue do to a circuit design issue on one of the boards down below. The remedy was to simply cut two 1/4 watt resistors out of the circuit, and you were on your way. It was listed as a service Bulletin. This was of course omitted on newer machines. 5. Possible bad or dirty Photo sensor. Test accordingly through I/O. Clean and or replace.

Best of Luck,

Mike

This message was posted the Electronics Forum @

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Dear JMT, I have read your reply, and you have one small valid point. There are times when you should call Technical Support. It is not for us to judge when each individual calls upon that resource, allow me to note a few points: 1. You can't always summons a FSE at a moments notice. FSE's are often on planes and/or calls, making the ability of supplying phone help very difficult. The local call center should be utilized. They have local resources to help with the issue at hand. 2. Not every company has a local vendor right down the street. In the event of remote sites, help can be in several time zones away. In some cases their may be a local sales rep, who cannot always be counted on for technical support. 3. Some companies cannot afford to bring in FSE's the minute a fuse blows. Technicians/operators are usually expected by their management to use every resource available at little cost, and show great effort has been made before onsite help can be brought in. 4. In the case of second owner equipment, it is possible that the registration fee has not been set aside yet, and technical support is not available. Most companies are very strict with providing phone support to second owners due to the high volume of used or abused equipment on the used market. 5. It is also possible that the Technical support has been utilized, and all solutions have been attempted, with no success. At that point, a second opinion is desired. Their is also a chance that the post writer has had a bad experience with tech. support, and they are trying to weed out the simple stuff first. 6. This purpose of this forum is to provide a central area where information can be exchanged freely with other people in this industry who may have had similiar experiences. Knowledge is passed along openly. Consider maybe the post writer has had good success in the past posting on this forum, and is just doing what has worked in the past. A question is put out, and people are usually more than happy to provide feedback. In theory, this forum is open to anyone with internet access. This equates to alot of people, and potentially alot of answers, be it design, process, and yes even equipment related issues.

Mike

This message was posted the Electronics Forum @

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This from a person named "just my thoughts"?

As far as "cheaper in the long run" , that can be debatable. Especially at $160 dollars per hour for a FSE. Double rate for weekends. Air fare, hotel, car and per-diem....it adds up fast!

Also, he may not of been able to get through to MPM. Especially since I tied up one phone line until 5:00 PM Friday (befor a long holiday weekend) for a problem with one of our machines.

Cut the kid some slack. I've been in the business for 15 years. We all started out as rookies. Unless you, "just my thoughts" were born with supreme cognition?

Cut the kid some slack.

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Harry may absolutely be on to something. Although you may have multiple issues, the minute Harry mentioned "transformer", a big bell went off in my head. A retrofit was released a number of years ago to address it. I actually put a few of these in over the years. He is correct, wheras you could go local and acquire your own. I don't know the specs, but I am sure someone out there knows, and would be happy to share (Probably not JMT though.)

Best of luck,

Mike

This message was posted the Electronics Forum @

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Hey Harry,

That's pretty good coming from someone that hasn't returned 4 of my last 4 phone calls. By the way those last 4 calls would have been definite business for you. Maybe I can only ask you questions or do business with you anonymously on SMTnet ?

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