The the HDD onwindows 2000 pc running Fuji Flexa for 5 m/c's on our smt assembly line died 2 weeks ago. We've since reinstalled a new HDD. To cut along story short Fuji via their agent here (Productivity Partners Formerly Astro) after 14 days down time on these 2 lines still have not resolved our problem. Error showing:
Initial message on installing new license sent to us by fuji when reinsatlled Flexa on the new HDD is:
'didn't wake up M/c mangers'.
On reboot the following appears: License verification error ( even this this is copy of the license just sent to us by Fuji.
'Cause license is invalid'
Remedy A different license is registered. Re-register the license for this computer.
14 days later and one main customer less Fuji(Productivity Partners) still have nor resolved this issue. we have now sent a screen shot for Fuji/IP config but after 2 days response.
Can any one advise how best and to whom we should contact in Fuji regarding this. In total this is about 30 days downtime we have had due to failures regarding licensing issues since installing Fuji Flexa ~3 years ago at a cost cost of then of approx $32,000. The time to resolve a simple often simple issues is usually measured in weeks rather than hours or even days.
Wondering are we the only victioms of this lousy support or are there others out there. PS The screen shot from above shows the lease obtained and the lease expired date as the date of running. surely this cant be . Another query I have is does the license require the IP address to be a fixed IP address?
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