Technical Engineer

YINCAE Advanced Materials, LLC. is looking for a highly motivated Technical Engineer. The ideal applicant will be self-directed, well organized, articulate, and a team player. The Technical Engineer will work closely with our Enterprise customers to troubleshoot and resolve issues to satisfaction. The candidate will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support engineer feedback into engineering, and working with engineers in the challenging cases

Responsibilities:

Demonstrated capabilities in leading support activities like incident logging, initial troubleshooting, doing root cause analysis and updating knowledge base
Closely interact with enterprise customers in leading technical support of our product issues
Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers
Drives and/or coordinates cross team and cross vendor communications with the goal of aligning the required resources to resolve customer technical issues
Excellent communication (oral and written) and presentation skills
Ability to work with a rapidly evolving product and leading edge customers
Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment.
Strong analytical and troubleshooting skills.
Ability to handle clients professionally during all interfaces
Qualifications:

•BS in electronic engineering or technical related field.

•Solid experience in problem analysis and resolution in SMT field