Account Manager

Primarily responsible for providing effective customer service for all assigned customers by utilizing competent knowledge of PCB assembly process from quote to finished product.

General Purpose: Customer relations, problem resolution, time management

Essential Job Functions:

• Provide timely and accurate information to incoming customer order status and product requests
• Process customer orders/changes according to established policies and procedures
• Process customer RMA according to established policies and procedures
• Work closely with the engineering and production managers to ensure accurate WO expectations
• Must partner with the purchasing, engineering and production department to provide customers with service
• Must address customer inquiries and ensure effective and long-term satisfaction/problem resolution
• Participate in company or special training classes with emphasis on employee improvement
• Provide timely feedback to the company regarding customer concerns

Essential skills and experience:

• Technical knowledge of PCB manufacturing
• Excellent interpersonal and communication skills by phone, e-mail, in-person
• Requires resolve to follow through until satisfactory resolution is made
• Time management: ability to organize and manage multiple priorities
• Basic Microsoft Office proficiency: Word and Excel
• Ability to work well independently and within a team
• Ability to gather and analyze information
• Ability to learn through shadowing and following documented procedures
• Ability to work under pressure
• Commitment to company values
• Customer service experience
• Strong customer orientation
• Basic computer proficiency: ability to learn and use ERP system
• Customer service experience in a manufacturing environment a plus
• Working knowledge of AS9100, ISO 13485 a plus

Qualifications:

• Previous job experience dealing with handling or sales of electronic components
• Previous job experience dealing with sales or production of printed circuit board assemblies
• Customer service experience

Education:

Minimum of a 2 year degree in electronics/business or 2 years of sales and customer service experience within related field.