Feb 19, 2013
KIC today announced that it has been awarded a 2013 Circuits Assembly Service Excellence Award in the category of Soldering Equipment for its outstanding customer ratings, as judged by its own customers.
“After winning nearly 30 top industry awards for innovative products and best customer service, we are particularly proud of the recognition this award gives to our outstanding customer support team, said Bjorn Dahle, President of KIC. From the very early days at KIC we decided to make customer support a priority. In our opinion, it is not enough to make industry leading products, we also need to support our customers to ensure that they become successful in applying our products. It is good to see that our customers are indeed valuing this work.”
Circuits Assembly Editor-in-Chief, Mike Buetow presented the award to KIC’s Service Technician, Tom Bergeron, during a Tuesday, February 19, 2013 ceremony that took place at the San Diego Convention Center in California.
Sponsored by Circuits Assembly, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers honor companies excelling in the crucial area of customer service. The program, now in its 21st year, functions as a way for participants to see how they compare to peers in customer satisfaction.
Based in San Diego, KIC is the industry leader in automated thermal process tools and systems for reflow, wave, cure and semiconductor thermal processes. The company pioneered the development of oven profilers and process optimization tools, and then worked to create the next generation of thermal systems to help manufacturers improve the thermal process quality while reducing cost.
KIC products include the KIC X5, KICstart2, ProBot and the KIC RPI. With the introduction of cutting edge tools, the company continues to stay on the leading edge of process optimization and automatic thermal process systems, and has won numerous industry awards.
