Aug 06, 2009
The ISO 9001 quality standard is the most widely recognized and established quality management system framework in the world. The ISO 9001 standard outlines a number of requirements, which provides Krayden to meet customer expectations and achieve customer satisfaction. One of the quality management principles of ISO 9001 is the continual improvement of overall performance.
Compliance means that distributors have the ability to handle customer specific guidelines and provide customized services while maintaining a consistent level of quality throughout its operations. Krayden's certification was driven by its expanding presence in the market, and has ultimately led to opportunities for growth within the industry.
To qualify for AS9120:2002-10, ISO 9001:2008, Krayden demonstrated its ability to consistently provide products that meet customer and applicable statutory and regulatory requirements. The company aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
“We have chosen to carry only the best products lines, and as a result we are able to offer the technical knowledge and assistance required to be of value to our customers, becoming AS9120 certified was a natural fit for us. The certification represents the highest standard of both continued customer satisfaction and consistent quality. Krayden Inc. lives these values every day. We know that customers make choices every day on where to buy, so we make their experience with Krayden Inc. second to none. Now that we are AS9120 certified it will make it all that much easier to be identified for the quality we represent in the industry,” said Wayne Wagner, President of Krayden Inc.
Krayden is able to provide the technical expertise in the adhesive and sealant industries that its clients require. Krayden representatives are trained by the manufacturers with hands-on experience and work with clients from purchase to engineering through to production. The company attributes its success to its world-class customer service.
To contact Krayden or for more information about its services, visit http://www.krayden.com.
About Krayden, Inc.
Krayden, Inc. is a stocking distributor featuring adhesives, sealants, encapsulates, coatings, solder, solder chemicals, release agents, dispensing equipment and supplies with locations throughout the United States and five locations serving Mexico. The company represents only the leaders in the engineered materials industry, and is fully supported by these manufacturers as well as committed to updating its customers' about new products for their applications. Krayden, Inc.’s inventory is constantly being monitored for quality and shelf life at all locations. The company has the ability to customize its inventory based on customer’s requirements, and it prides itself on having technical knowledge of its product lines. For more information, visit Krayden, Inc. at http://www.krayden.com.
