Sep 15, 2025 
Most small-to mid-EMS businesses know the struggle: you’re built on family values and customer-first service, but the quoting bottleneck slows you down. In a world where speed and accuracy decide who wins business, quoting isn’t just paperwork—it’s your competitive edge.
That’s exactly the lesson from M.E.A.Tec Inc., a 30-year-old family-run EMS company in Montreal. Their story proves you don’t have to choose between heart and innovation. With the right tools, you can have both.
The Customer-First DNA That Built M.E.A.Tec Inc.
M.E.A.Tec Inc. began in 1995, when Jerry Soosaipillai and Mary Martin started by hand soldering in their apartment, while they took turns babysitting their sons. Today, the second generation, Mario (CFO) and Matthew Soosaipillai (COO), lead the business forward, operating five SMT lines and employing over 75 people.
What hasn’t changed is their focus on customers.
“From day one, my parents focused on good customer service, quality, and delivery time,” says Mario Soosaipillai, who now manages finance, purchasing, and quoting. “We treat small customers the same as large ones, because we know the importance of making sure every customer gets what they need.”
That philosophy is why M.E.A.Tec Inc. has customers who’ve stayed with them for over 15 years.
The Quoting Bottleneck That Slowed Growth
Before digital tools, M.E.A.Tec Inc.’s quoting process was manual, error-prone, and exhausting.
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Quotes often took three days to turn around.
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Copy-pasting supplier prices into Excel risked human error.
“If you had six quotes in line, there was no way to get them all out in a day,” Mario recalls.
In EMS, being the first to send an accurate quote often means winning the order. Every day lost meant potential revenue left off the table.
Modern Tools, Same Values
Adopting technology didn’t erase M.E.A.Tec Inc.’s family DNA. It reinforced it.
With CalcuQuote:
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Quotes that once took days are now ready in under 24 hours.
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BOM changes no longer mean starting from scratch.
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Activity-based costing gave M.E.A.Tec Inc. sharper insight into labor costs.
“We could see that CalcuQuote’s team cared about customers as much as we do,” Mario says. “From leadership down to support, they were invested in our success. That made the decision easier.”
This cultural alignment was just as important as the technical benefits. M.E.A.Tec Inc. wasn’t just buying software—they were partnering with people who shared their values.
A Family That Embraces Innovation
M.E.A.Tec Inc. has always believed that innovation and quality go hand-in-hand. Jerry and Matthew regularly visit trade shows in California, Germany, and China to keep the company on the cutting edge. Beyond quoting, they continually invest in automation and technology that strengthen customer outcomes:
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X-ray reel counter: Automates component counting in minutes instead of hours, ensuring accuracy and freeing the team from tedious manual checks.
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Dedicated prototype SMT line: Gives R&D customers three to five days turnaround on prototypes—a game-changer for engineers who can’t wait weeks.
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New wave soldering machine & SMT line: Investments that expand production capability while maintaining M.E.A.Tec Inc.'s reputation for quality.
“We’re always looking at the newest equipment,” Mario says. “Innovation helps us stay ahead, but it also means customers get their boards right the first time, on time.”
This continuous improvement mindset is what allows the company to scale without sacrificing what made them successful in the first place: quality and customer-first flexibility.
Why Trust Starts at the Quote
Customers don’t experience your ERP. They don’t see your SMT line investments. But they do see how fast and accurate your quotes are.
For M.E.A.Tec Inc., quoting transformation directly reinforced their promise of customer-first service.
“We’ve won orders because our quote was ready first,” Mario says. “Customers are thrilled when they get an accurate quote back within 24 hours.”
That speed builds trust. And trust builds long-term relationships — the kind M.E.A.Tec Inc. has sustained for 15+ years with many of their customers.
The Takeaway for EMS Leaders
M.E.A.Tec Inc. proves that you can stay true to your roots while adopting modern tools.
With CalcuQuote, they scaled quoting speed and accuracy without sacrificing their family-first, customer-first approach.
If quoting is holding back your growth, maybe it’s time to see what modern, customer-focused tools can do for you. Schedule a personalized demo with CalcuQuote.
Because at the end of the day, quoting isn’t just about pricing a board—it’s about proving to your customers that they can trust you.
