SMT, PCB Electronics Industry News
  • SMTnet
  • »
  • Industry News
  • »
  • ECD Ranks Highest Among Soldering Equipment Providers, Honored with Second Consecutive Service Excellence Award

ECD Ranks Highest Among Soldering Equipment Providers, Honored with Second Consecutive Service Excellence Award

Mar 01, 2017

ECD Ranks Highest Among Soldering Equipment Providers.

ECD Ranks Highest Among Soldering Equipment Providers.

ECD is celebrating its recent Service Excellence Award win, which marks the second consecutive such accolade for the thermal profiling and dry storage technology pioneer. The awards contest, sponsored by Circuits Assembly magazine, is voted on by customers and evaluates participants in the key areas of dependability, value, quality, responsiveness and technology. ECD won the Soldering Equipment category for the second year in a row, underscoring the effectiveness of the company’s M.O.L.E. thermal profiling systems and its robust service mindset.

Being regarded as the best by our customers within these critical metrics is quite humbling and extraordinarily gratifying,” comments ECD President and CEO, Todd Clifton. “The ECD team is united in our aim to WOW customers in all areas, regardless of the interaction, and it is rewarding to have earned such high marks from the people we value most – our loyal customers.”

As part of the Service Excellence Award evaluation process, several customers were asked to rank ECD on various components of the product and service experience and, in addition to assigning a ranked numerical value, most customers shared their candid comments. Across the spectrum, from OEM to EMS and from small operations to high-volume manufacturers, the satisfaction with ECD is apparent and illustrated in remarks such as:

“When I call, I get an answer and all requests have transpired into effective actions and aided me in supporting my customers quickly.”

--Process Engineer, EMS company that serves the industrial, energy, security/mil-aero and communications sectors

“I believe ECD's products represent best-in-class due to the innovative features and information they provide the user on their process.”

--Quality Manager, OEM of industrial automation solutions for various industries

“M.O.L.E. and OvenRIDER have been the key tools I use for profiling and validating our process. They have always prompted us when we need to look into oven issues. M.O.L.E. makes profiling easy and definitely accurate. Excellent tools.”

“ECD has been one of the best suppliers and have provided the best customer service. Employees actually answered their phone when they were off, which I think is dedication; and they always provided great support. Whenever help is needed, they have always been there for us.”

--SMT Process Specialist, OEM of industrial, energy, infrastructure and transportation technologies

We are grateful to the customers that took part in the assessment and to Circuits Assembly for facilitating this meaningful contest and feedback mechanism,” says Clifton in summary. “Our team is committed to service excellence and this validation only motivates us even more!”

For additional information about ECD’s line of M.O.L.E. thermal profiling and oven verification technologies, visit www.ecd.com or call 1-800-323-4548.


Founded in 1964, ECD is recognized worldwide for its leadership and expertise in thermal monitoring and analysis technology and, more recently, for its development of intelligent dry storage systems. Based in Milwaukie, Oregon, the company is a pioneer in the design, development, and manufacture of advanced in-transit thermal profiling systems and software used to monitor and analyze process temperatures in various industries including electronics, solar and baking, among others. Well-known for its data-rich software expertise and robust hardware functionality, ECD leads the industry for innovative measurement and safeguarding systems. For more information on ECD and its products, visit www.bakewatch.com -- www.ecd.com -- www.smartdry.com.

Oct 31, 2017 -

ECD to Display Complete Range of Thermal Profiling and Verification Solutions, Introduce Breakthrough Oven Process Monitoring Technology at Productronica 2017

Apr 07, 2016 -

ECD’s Customers Give High Marks for Service; Company Earns a Coveted Service Excellence Award

Mar 22, 2016 -

ECD Expands Successful SmartDRY™ Intelligent Dry Storage Portfolio with Addition of SmartDRY SD-48F

Nov 01, 2015 -

EI Microcircuits Leverages ECD’s Suite of Measurement Technologies to Ensure Robust Thermal Processes

Sep 11, 2014 -

ECD Taps Todd Clifton to Lead Company.

Nov 05, 2012 -

Do You Own the Oldest M.O.L.E.®? Enter to Win a SuperM.O.L.E.® Gold 2 kit

May 31, 2012 -

ECD Releases M.O.L.E. MAP 3.00 Thermal Profiling Software; Customers Realize Cost and Time Savings

Apr 13, 2009 -

ECD Debuts Thermal Quality Management Program: ThQM

Apr 09, 2009 -

ECD Launches New Thermosphere BLOG for Electronics Industry

Aug 02, 2001 -

ECD Soldering Seminar Will Help Improve Yields, Reduce Re-work and Increase Profitability!

1 more news from Electronic Controls Design Inc. (ECD) »

Sep 24, 2021 -

Z-AXIS Adds $1.2M in Equipment for Printed Circuit Board and Cable Assembly Services

Sep 24, 2021 -

Webinar Series: 'Converting Process Data Into Intelligence' Presented by the Experts at Koh Young

Sep 23, 2021 -

Transition Automation Selects PDMTech Services for Representation in Canada

Sep 23, 2021 -

Bring Quality Control to a New Level –Insituware Presents a Technical Paper at the High Reliability Cleaning and Conformal Coating Conference

Sep 23, 2021 -

Inovaxe Brings Smart Rack to SMTA Space Coast Expo

Sep 23, 2021 -

NEOTech Launches Newly Optimized Website

Sep 23, 2021 -

Sono-Tek Uplisted to Nasdaq Capital Market

Sep 23, 2021 -

Alchemy Extends its Capabilities with New Machine Investment from Altus

Sep 23, 2021 -

ViTrox Appoints Joshua Glover as the New Technical Support Engineer in the United States of America

Sep 21, 2021 -

Kurtz Ersa Inc. Announces October Versaflow 3 Maintenance & Application Training Courses

See electronics manufacturing industry news »

ECD Ranks Highest Among Soldering Equipment Providers, Honored with Second Consecutive Service Excellence Award news release has been viewed 570 times

  • SMTnet
  • »
  • Industry News
  • »
  • ECD Ranks Highest Among Soldering Equipment Providers, Honored with Second Consecutive Service Excellence Award
ONLINE IPC Training & Certification
MSD Dry Cabinets
Facility Closure

Reflow Oven