SMT, PCB Electronics Industry News

Epec Launches Customer Portal 2.0

Feb 08, 2018

Epec Launches Customer Portal 2.0

[February 9, 2018: New Bedford, MA] Epec Engineered Technologies, an industry leader in high reliability manufactured electronics, has recently announced a new version of their Customer Portal.

Epec’s Customer Portal was originally released back in May of 2015 but Epec’s customer service department was still hearing about issues of the usability of the site from their current customers. Epec’s ERP administrator and marketing team were assigned to complete a much-needed design overhaul. Over a 3-month process they were able to rebuild the entire site from the ground up.

“Through customer feedback we came to understand that our site wasn’t the most user-friendly portal available, changing the front-end UI look and feel was a must to help our customers get the most benefit from using the portal”, shared Keith Araujo, Director of Marketing at Epec.

From an accounting standpoint, Epec’s customers can view open and paid invoices, pay invoices online, view credit memos, and apply credit to an open order, as well as running statements. Additional options in the customer portal allow customers to view/print packing slips or COC documents, review quote history, view open and past orders, and even expedite orders online.

ulie Das Neves, Customer Service Assistant Manager at Epec commented, “The ability to expedite your order online has been a huge help to many of our customers. Email can be cumbersome to manage urgent requirements like an expedite. By having customers submit these requests through our portal, we have been able to cut response time in half.”

Putting the customer first is what Epec’s entire company culture is built upon and being able to reach an Epec representative will always be available to help you with whatever you may need.

“In this day in age, our customers’ needs are continually changing. With investment in cloud-based software and by having an online option as well as the traditional customer service model gives our customers the option to choose what works best for them”, remarked Ed McMahon, CEO.

Throughout 2018 and beyond Epec will have one focus in mind, the customer.

About Epec, LLC

Epec Engineered Technologies is the ideal choice for an OEM seeking customized product solutions from a focused and agile partner having supported over 5,000 customers across all sectors of the electronics industry. By providing highly experienced technical resources, a proven manufacturing platform and the fastest delivery in the industry, we are able to provide cost effective and innovative solutions that deliver the highest reliability products to the market faster. Visit http://www.epectec.com/ for more information.

Jul 12, 2018 -

Epec Partners with Wounded Warrior Project

Mar 09, 2018 -

PBN Announces Epec as Winner of Manufacturing Excellence Award

Jul 21, 2017 -

Epec Now Offering PCB Layout and Design Services

Jun 15, 2017 -

Epec Acquires Industry Leading RF Manufacturer Putnam RF Filters Inc.

Apr 24, 2017 -

Epec Hires New User Interface Product Manager

Apr 06, 2017 -

Epec Invests Over 250k To Meet Battery Pack Assembly Demands

Mar 15, 2017 -

Epec Adds New Order Expedite Feature To Their Customer Portal

Jan 11, 2017 -

Epec Celebrating 65 Years of Manufacturing Excellence

Jan 26, 2016 -

EC Fans & Drives Launches Two New Energy Efficient Motors

Mar 30, 2015 -

Epec Wins Prestigious Manufacturing Leadership Award

5 more news from Epec Engineered Technologies »

Sep 23, 2018 -

PVA to highlight conformal coating at productronica India

Sep 23, 2018 -

Comtree to represent Kurtz Ersa Inc. at the EPTECH Mississauga and EPTECH Waterloo shows

Sep 23, 2018 -

Specialty Coating Systems to Present during Machine Design Webinar

Sep 23, 2018 -

IPC & SMTA to Host Hi-Rel Cleaning & Conformal Coating Conference

Sep 23, 2018 -

MicroCare Addresses PCB Cleaning with New Products at SMTAi

Sep 23, 2018 -

Aegis Software Participates In UK Debut Of CFX IIoT Demo at What’s New in Electronics Live (WNIE)

Sep 23, 2018 -

BTU’s Fred Dimock will present at ACI Technologies’ Open House

Sep 23, 2018 -

Kurtz Ersa Inc. launches Smartflow training courses in response to market demand

Sep 23, 2018 -

Saki Selects Jayson Moy as General Manager, Saki Asia Pacific

Sep 22, 2018 -

ADLINK to Participate at GPU Technology Conference, Munich 9-11 October, 2018

See electronics manufacturing industry news »

Epec Launches Customer Portal 2.0 news release has been viewed 71 times

Find Fiducials Software

PCB Rework / Repair Services