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Dynatech Technology Enhances Samsung Techwin Service With 30-Minute Callback On 24/7 Service

Feb 04, 2004

Dynatech Technology, Inc., the exclusive North American distributor for Samsung Techwin SMT equipment, has enhanced its 24/7 service line with a 30-minute call-back commitment for the manufacturer's chip mounters. The new service covers models CP 20 through CP60L. The new service is available through the company's business telephone line, 215-675-3566.

"This is another one of the many ways for Dynatech Technology to provide exemplary support for our customers," said Mike Foster, Director of Sales, Dynatech Technology. "We are mindful that any unscheduled downtime can be prohibitively expensive for our customers, and we are taking steps to make sure we are doing everything within our power to help them maximize machine uptime."

Trained Dynatech technicians are strategically located throughout North America, dedicated to providing Samsung Techwin placement system users reliable and knowledgeable assistance on demand. The company is bringing its mission critical support philosophy to the electronics industry, continuing a tradition begun 25 years ago in military and commercial aerospace servicing.

Dynatech is positioned to become a major product and service provider in the North American medium-speed SMT placement equipment market, which is expected to grow by 10 percent annually through 2008. Samsung Techwin has enjoyed a reputation for high product quality from its loyal customers but recognized the need to focus on distribution and support infrastructure. Both companies are banking on a combination of high value and low cost structure to reach their price-conscious market.

In the market for small to medium EMS and OEM shops, the Samsung Techwin line includes the newly introduced CPL 60 Compact High-Speed Chip Shooter, CP45F Full Vision Assembly System and a variety of entry-level placement systems, plus machine-control software that can tie into line manufacturing and enterprise information systems.

Dynatech Technology, based in Horsham, PA, was formed by Dynatech International as the exclusive North American distributor for the sales and service of Samsung Techwin SMT equipment.

Dynatech International, Edgewood, NY, is a 30-year-old company and established ISO-9001 distributor of Samsung Aerospace spare parts and logistics. Dynatech International's subsidiary companies are Dynatech Turbine Services, Dynatech Engineering and Dynatech Technology.

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