Electronics Forum | Wed Mar 08 13:07:45 EST 2017 | emeto
If you moved the dongle, you should put it into exactly same USB port again.
Electronics Forum | Mon Mar 06 17:42:18 EST 2017 | jswatt
Hey folks, looking for some thoughts on an error we are getting with a DEK Photon screen printer where the machine switches on and we get a DEK_CSS message - Dongle Not Found. Please connect a valid Dongle & restart the machine. the machine was work
Electronics Forum | Tue Mar 07 19:47:59 EST 2017 | jswatt
So looks like we have it locked down to the dongle failing, we have tried to read it in other PC's with Deskey's software and nothing. the PC's can see the dongle in the device manager but get nothing else. I don't believe we have a back up for this
Electronics Forum | Sat Apr 29 02:14:24 EDT 2023 | ttheis
Yeah we had an issue with the b3 dongle which we were fortunately able to fix by replacing the usb connector on the dongle. The price they quoted for the dongle was absurd. Thanks for the info. The software on the b3 is really flaky and it crashes a
Electronics Forum | Thu Dec 19 07:50:07 EST 2013 | bestglobalsmt
i think the issue is a conflict with the clone. in the feature licencing screen it shows the correct dongle number but the Serial number from our other machine. we never got software as we bought the machine at an auction.
Electronics Forum | Tue Jul 31 17:24:33 EDT 2018 | erici
There is a hardware dongle at the back of the machine. Is this the hardware link (key) you are referring to? Ok i will check the cables to PCIB40#3. Thanks again
Electronics Forum | Thu Aug 02 16:47:37 EDT 2018 | erici
Thanks for all your help guys. The problem ended up with the parallel port where the hardware key(dongle) was attached. The cabling from the pc to the parallel port at the back of the machine was defective. Cheers
Electronics Forum | Tue Jul 31 22:32:35 EDT 2018 | dekhead
Hardware dongle on back of machine is software key which may or may not be required for your software (depends on software version) and has nothing to do with the error you are experiencing. The hardware link to which I refer is on the Y1 backplane
Electronics Forum | Thu Oct 27 14:10:30 EDT 2016 | wkboyd
Our DEK printer camera dims as it moves during fiducial setup. Is there a fix for this?
Electronics Forum | Sun Mar 02 23:31:12 EST 2008 | fastek
Sure.........since the company owner obviously knows more about DEK printers than DEK does.........tell him to fix it.
