Electronics Assembly Jobs

Service and Applications engineer/technician

Date Posted:

May 12, 2016

Job Category:

Technical Support

Company Division:

X-Ray

Location:

Chino, California, USA

Job Description:

The role of the Field Service/applications engineer is to provide professional service and support for Scienscope customers by performing field service installation, startup, repairs and maintenance of x-ray equipment.

Typical duties will include but are not limited to the following:

  • Daily office responsibilities
  • Phone support
  • Setting up machines e.g. calibration, testing
  • Preparing machines to ship to customers
  • S/W testing/Hardware testing
  • The input from this position is highly important to the continued growth of the company.  You should be able to provide constructive feedback for the continued improvement of the equipment

Field service

  • Installation and training on new equipment
  • Service calls both via phone support and on site
  • Repair, maintenance, tests, calibrations, diagnose errors or technical problems and determine proper solutions
  • Prepare service reports and maintain records

Applications

  • Customer demos
  • Must be able to receive any customer samples and perform testing and provide written reports including images, to customer
  • Must be able to perform demonstration of equipment to customers both live and via online connection
  • Must be proficient and able navigate easily through machines s/w and provide both live and online demos of all equipment

Sales support

  • On occasion there will be a need to be part of a sales call with regional managers and/or sales reps


Other responsibilities

  • Trade show
  • Set up and tear down at trade shows
  • Provide equipment demonstrations at trade shows

Travel

  • Travel is estimated to be between 60% and 80%

Requirements

  • While experience with x-ray is desired, it is not necessary but a “Hands-On” experienced technician with Electro-mechanical skill set is.
  • Ability to troubleshoot, test, repair and service equipment
  • English literacy
  • Basic understanding of electrical schematics
  • Ability to use common hand tools

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